Novabroda Accommodations Refund Policy
At Novabroda Accommodations, we are committed to providing comfortable, secure, and affordable housing solutions for students and working professionals. This Refund Policy outlines the terms and procedures for processing refunds in a fair and transparent manner. Our goal is to ensure a smooth and stress-free experience for all our tenants while maintaining high service standards.
1. Purpose of the Refund Policy
This policy ensures that tenants are treated fairly in cases where they need to cancel or revoke their accommodation agreements. Whether due to academic, professional, or personal reasons, we strive to accommodate our clients’ needs while maintaining consistency in our processes.
2. Eligibility for Refund
A refund request may be considered under the following conditions:
– *Cancellation by the Tenant:* If a tenant chooses to cancel their accommodation agreement before moving in, a refund may be issued based on the conditions outlined below.
– *Accommodation Issues:* If the provided accommodation does not meet the agreed-upon standards (e.g., safety or quality concerns), a full or partial refund may be granted.
– *Change in Circumstances:* If a tenant must relocate due to unforeseen circumstances (e.g., work or academic relocation), a refund request may be considered based on lease terms.
3. Refund Procedures
A. Pre-Move-In Cancellation:
– If a tenant cancels their booking before moving in, the refund will be processed within *30 working days* from the cancellation request.
– Any administrative charges or non-refundable service fees (e.g., reservation or processing fees) will be deducted before issuing the refund.
B. Post-Move-In Cancellation:
– If a tenant cancels their stay after moving in due to extenuating circumstances (e.g., medical emergencies or personal reasons), the refund will be processed within *30 working days* on a prorated basis.
– The prorated refund will be calculated based on the length of stay and the services used.
C. No Refund in Full Commitment Cases:
– If a tenant has fully committed to their stay and has exceeded the cancellation window, refunds will *not* be issued unless there are exceptional circumstances (e.g., health or safety concerns, emergency situations).
4. Refund Processing Time
– *Pre-Move-In Cancellations:* Refunds issued within *30 working days*.
– *Post-Move-In Cancellations:* Refunds processed within *30 working days* based on prorated calculations.
– *Voluntary Termination by Tenant:* Refunds, if applicable, will be issued within *30 working days* after deducting service charges and administrative fees.
5. Deductions and Charges
Refunds may be subject to the following deductions:
– *Administrative Fees:* A nominal charge for processing cancellations.
– *Service Charges:* Deductions for utilities, cleaning, or maintenance provided during the tenant’s stay.
– *Outstanding Balances:* Any unpaid rent, damages, or penalties incurred will be deducted from the refund amount.
6. Payment Method for Refunds
– Refunds will be processed through the original payment method used at the time of booking.
– If the original payment method is unavailable, alternative arrangements will be made.
7. Special Considerations
A. International Payments:
– For tenants from countries such as India, Canada, Ireland, the UK, and Dubai, international refund transactions may take longer due to processing times.
B. Compliance and Security:
– All transactions adhere to local financial regulations, including Anti-Money Laundering (AML) and Know Your Customer (KYC) policies.
– Secure payment gateways (SSL encryption, two-factor authentication) are used to ensure safe transactions.
8. Dispute Resolution
– If a tenant disputes the refund amount or cancellation terms, they may contact our customer support team.
– Any disputes will be investigated, and a resolution will be provided in a timely manner.
9. Contact Us
For any refund-related inquiries, please reach out to our customer support team at info@novabroda.com. We are here to assist you and ensure a smooth resolution process.
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This policy reflects our commitment to fairness, transparency, and outstanding customer service at Novabroda Accommodations.
