Privacy Policy
Purpose
Novabroda Accommodations is committed to providing comfortable, safe, and affordable housing solutions to students and professionals relocating abroad. This policy outlines the guidelines and principles that govern our services, ensuring a seamless and positive experience for our clients.
At Novabroda Accommodations, we uphold the highest standards of quality, safety, and customer satisfaction. We aim to create an inclusive and welcoming environment for all clients, irrespective of their cultural background, nationality, or personal preferences.
Key Principles
Client Satisfaction: We prioritize customer needs, ensuring our services align with their expectations.
Quality and Safety: We maintain high-quality standards in our properties, ensuring a safe and comfortable living environment.
Inclusivity and Respect: We foster a culture of inclusivity, respect, and mutual understanding among our clients, employees, and service providers.
Transparency and Accountability: We operate with honesty and integrity, ensuring all transactions and services are fair and reliable.
Compliance with Laws and Regulations: We adhere to all relevant laws and regulations, including those related to data protection, financial compliance, and tenant rights.
Service Standards
Property Maintenance: We ensure that our accommodations are well-maintained, clean, and secure.
Client Support: We offer 24/7 customer support to address queries and concerns promptly.
Payment Processing: We process payments securely and in compliance with relevant financial regulations.
Data Protection: We safeguard personal data, ensuring it is collected, stored, and processed in line with applicable privacy laws.
Information We Collect
We collect personal information necessary for providing accommodation services, including:
Personal Identification: Full name, date of birth, nationality, passport number, contact details, and emergency contacts.
Accommodation Details: Residential address, rental history, duration of stay, lease agreements, payment history, and preferences.
Educational or Employment Information: University enrollment details, course details, employer information, and employment status.
Payment Information: Payment methods, transaction history, and security deposit details.
Communication Data: Email exchanges, phone calls, feedback, and service inquiries.
How We Use Your Information
We use collected information to:
Provide Accommodation Services: Manage applications, lease agreements, payments, and communication.
Enhance Our Services: Improve customer experiences and personalize service recommendations.
Ensure Legal and Regulatory Compliance: Adhere to housing laws, financial regulations, and tenant rights.
Sharing of Information
We do not sell or trade personal information but may share it under specific circumstances:
Service Providers: Third-party vendors assisting in maintenance, legal support, and payment processing.
Government Authorities: When required for legal or regulatory compliance.
Affiliated Partners: To enhance accommodation experiences through additional services such as insurance or financial assistance.
Data Security
We implement robust security measures, including encryption, secure storage, and restricted access to protect personal data. While we strive to ensure complete security, no data transmission method is 100% secure.
Data Retention
We retain personal information as long as necessary for service provision and legal compliance. Upon expiration, data is securely deleted or anonymized.
Your Rights
Clients may have rights regarding their personal data, including:
Access: Requesting a copy of stored personal information.
Correction: Amending inaccurate or incomplete information.
Deletion: Requesting data removal, subject to legal obligations.
Objection to Processing: Restricting certain uses of personal data.
Withdrawal of Consent: Revoking prior consent for data usage.
To exercise these rights, contact us using the details provided below. Verification of identity may be required before processing requests.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance user experiences, analyze trends, and provide personalized content. Users may control cookies via browser settings, though disabling them may impact website functionality.
International Data Transfers
As we operate across multiple countries, your data may be transferred and processed in different jurisdictions. By using our services, you consent to such transfers in compliance with relevant privacy laws.
Policy Updates
We reserve the right to modify this policy. Any significant changes will be communicated via email or website notifications. The updated policy will take effect on the date specified in the notice.
Contact Us
For inquiries or concerns regarding this policy, contact us at:
Email: info@novabroda.com
Phone: +91 6282929360
